David Ian Gray is a recognized expert on retail and shopper trends, consistently producing high-impact knowledge for over 29 years. With his team of experts at DIG360, David provides fresh counsel across Canada to Founders, CEOs and other executives on defining customer-relevance, rethinking customer-experience and tailoring roadmaps for evolving their retail concepts. He presents on emerging retail trends, the role of retail in a sustainable future, the need for strategic adaptation and management of innovation, and other drivers of transformation. David has taught senior executives globally for the prestigious London Business School, currently teaches emerging Marketers at BCIT, and is widely sought for insight by business media. Most recently, he is the co-founder and co-host of The Business of Retail podcast, a long form discussion digging beneath the surface of the stories in the news.