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Keynote: Shopper psych: Why Target missed the mark + who’s getting it right

Wednesday, April 22, 2015
9:10 AM - 10:00 AM
Arcadian Court

There’s learning in failure. And from success. Examining the positioning and perception of Target's stores, in-store expert Dr. Hugh Phillips will analyse why the U.S. retail giant's hotly anticipated Canadian launch spectacularly collapsed, and will contrast that lesson with case studies of retail clients that are using in-store communication techniques with great success.

Together with Montreal-based market researcher and psychosociologist Maxime Bourbonnais, Dr. Phillips, the author of The Cognitive Psychology of Shopping and In-store Marketing, will share fresh insights and tips for building powerful in-store messaging, based on understanding what makes people buy.  


Maxime Bourbonnais
MBA Recherche

Dr Hugh Phillips
Senior Partner
Phillips Foster & Boucher

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