Session

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The changing face of loyalty: Key findings from Bond's The Loyalty Report 2018

Monday, April 30, 2018
2:00 PM - 2:30 PM
Court

Emerging technology, advancing analytics and smarter programs are creating new and exciting ways to engage shoppers along the entire path to purchase. It’s time to adopt a new outlook on loyalty and move beyond brand’s boundaries to meet the changing needs and expectations of consumers who want to engage.

Join Sean Claessen, EVP strategy and innovation, Bond Brand Loyalty, for a lesson in how to rethink high-frequency #retailoyalty for the long-run. Using key findings from the Loyalty Report 2018, Claessen will highlight changing consumer and market dynamics and share new opportunities, constructs, emerging models, and innovative approaches that deliver business results.