Session
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Microsoft: AI and the retail journey
Tuesday, April 30, 2019
1:00 PM - 1:30 PM
Court
Consumers expect personalized interactions and high-quality customer service when and wherever they shop – whether that’s at a small boutique or a global chain. Retailers need to take a fresh look at how they are using tech across every area of their business and the opportunities to leverage data for one common goal: to better understand the wants and needs of customers.
Canada is at the forefront of innovations in AI research and yet Canadian businesses are lagging behind in the adoption and deployment of AI.
But Canadian retailers have an opportunity to lead. Their success will be driven by how they use AI and data in their business to not only better know their customers, but to also serve them through empowering their people, delivering on an intelligent supply chain and reimagining the retail experience. Gladstone Grant will discuss how retailers can embrace AI to survive and thrive in the new digital economy.
Featuring:
Gladstone Grant
National Director of Solution Sales
Microsoft
