9:00 AM |
Welcome
TORONTO I+II 9:00 AM-9:05 AM |
9:05 AM |
Co-chairs' opening remarks
TORONTO I+II 9:05 AM-9:15 AM Speaking
Wes Brown, Chair
Jennifer Salter, Chair |
10:15 AM |
Advisory board picks: a glimpse at the best international shopper marketing
TORONTO I+II 10:15 AM-10:20 AM We invited our advisory board members to comb the globe for the most impressive shopper marketing campaigns, to be showcased between speakers. Sit back and be inspired by some of the most creative ideas from around the world. |
10:20 AM |
How Huggies Helped Walmart Win New Moms
TORONTO I+II 10:20 AM-10:40 AM When retailers and manufacturers align their shopper strategies and customize programs based on shared objectives, both parties win. That was certainly the case with the Huggies baby room by design microsite, a unique collaboration that helped Walmart with its goal of building loyalty with first-time moms. Denise Darroch, Kimberly Clark's field shopper marketing manager, and John McCullagh, from agency partner Geometry Global, will dissect the campaign from its conception through execution, and share how it drove loyalty and sales for two powerhouse brands. Speaking
John McCullagh
Denise Darroch |
11:00 AM |
What millennials want: the next generation of shopping
TORONTO I+II 11:00 AM-11:55 AM By 2017, millennials will possess more spending power than any other generation, but where and how will they shop their favourite brands and stores? In this frank conversation, Jesse Jones will sit down with a panel of diverse millennials to answer your questions, uncovering how this group is engaging differently with brands and why shopping will never be the same again. Discussion themes will include: - Millennial consumption preferences - Convenience and experience - Product vs. price - Emergence of technology and new media - Expanding the retail space Tweet your questions in advance to #WhatMillennialsWant or ask them live at the end of the session. Jones is president and chief innovation officer at Toronto-based TEN81 Lifestyle Inc, where he helps brands manage their public image and create an authentic connection with their target audience through lifestyle-based marketing strategies.
Speaking
Jesse Jones |
11:55 AM |
Advisory board picks: a glimpse at the best international shopper marketing
TORONTO I+II 11:55 AM-12:00 PM We invited our advisory board members to comb the globe for the most impressive shopper marketing campaigns, to be showcased between speakers. Sit back and be inspired by some of the most creative ideas from around the world. |
2:00 PM |
Retailnado: how to prep for the next big disruptors
TORONTO I+II 2:00 PM-2:30 PM There are a lot of curveballs coming into play across Canada’s retail landscape. Nielsen's VP consumer insights, Carman Allison, will share new data on the biggest trends influencing consumers and impacting retailers and brands. On the agenda:
Speaking
Carm Allison |
2:30 PM |
Connectivity & wearable tech on the path to purchase
TORONTO I+II 2:30 PM-2:50 PM As retailers look to harness new digital capabilities in-store, numerous new tech solutions are emerging. Some of the coolest new tech being used to support today's digital path to purchase will be demonstrated by Kris Matheson, shopper marketing director at Toronto-based digital marketing agency, Olson. Find out how retailers and marketers are making use of Google Glass, Apple's iBeacons, and connected car technology. Speaking
Kris Matheson |
3:10 PM |
Western retail reinvention
TORONTO I+II 3:10 PM-3:55 PM Competing with national retail giants is challenging for local retailers with smaller marketing budgets, so innovation is critical. Two of Western Canada's key retailers are tackling that ongoing battle with new initiatives: Overwaitea Food Group's Dan Howe will highlight innovative in-store programs at the group's new Calgary stores; while Lisa Gorchinski will focus on partnership programs that have driven success for Calgary Co-op. And bringing a brand POV to the table, Campbell’s senior shopper marketing manager Mike Dickoff will lead discussion on the overall challenges and opportunities for brands and retailers in western provinces. Speaking
Lisa Gorchinski
Mike Dickoff
Dan Howe |
3:55 PM |
Mindspace and shelfspace: Exploring the war between retailers and manufacturers
TORONTO I+II 3:55 PM-4:40 PM The battle between manufacturers and retailers for share of profits is played out in the arenas of shelfspace and mindspace. Retailers are competing aggressively for shopper mindspace, aided by their much greater size, brand-building and robust private label strategies, while manufacturers continue to fight for shelfspace. Understanding the contrasting financial and business strategies of retailers versus manufacturers is at the root of building better, more productive relationships. John Bradley will explain why manufacturers must seek to increase the cost of switching brands through their brand-building activities, and why retailers must strive to achieve the opposite, in particular through private label strategies which position the retailer against competitors and against manufacturer brands. Illustrating with examples from around the world, Bradley will discuss the impact on manufacturers of the resurgence of private label as a retail strategy and how its impact can be mitigated. Bradley worked in brand marketing with Cadbury for 25 years and is now a consultant and author. His published works include Cadbury's purple reign (May 2008) and Store wars: the worldwide battle for mindspace and shelfspace, online and in-store, (co-authored with Greg Thain and published in July 2012.) Speaking
John Bradley |
4:40 PM |
Closing remarks
TORONTO I+II 4:40 PM-5:00 PM |
9:00 AM |
Co-chairs' kick-off comments
TORONTO I+II 9:00 AM-9:10 AM Speaking
Wes Brown
Jennifer Salter, Chair |
9:55 AM |
Advisory board picks: a glimpse at the best international shopper marketing
TORONTO I+II 9:55 AM-10:00 AM We invited our advisory board members to comb the globe for the most impressive shopper marketing campaigns, to be showcased between speakers. Sit back and be inspired by some of the most creative ideas from around the world. |
10:00 AM |
VR tech puts shopper marketing plans to the test
TORONTO I+II 10:00 AM-10:30 AM A lot rides on POS, so check how it will work before it goes out the door. In this session, you will learn how Mondelez Canada has made use of a new technology by TNS to test shopper marketing materials, planograms, packaging and innovation, prior to launch. TNS Canada's Mike Moussallem, will demonstrate a new 3D online virtual reality environment that can provide insights into how a particular stimulus is likely to perform in-market, while Robert McEvoy will describe how Mondelez has benefitted from this new technology. Moussallem leads the retail and shopper insight practice for TNS in Canada. At Mondelez, McEvoy is the shopper insights manager for Total Biscuit. Speaking
Robert McEvoy
Mike Moussallem |
10:45 AM |
Hits and misses in Quebec
TORONTO I+II 10:45 AM-11:45 AM The Quebec marketplace presents many challenges for shopper marketers. In adapting a national campaign or creating a program specifically for Quebec, the language and cultural differences must be considered.
Our panelists, from leading brands and agencies, will share examples of programs that scored - and some that flopped - in Quebec, and they will discuss the challenges and opportunities of reaching this unique market Speaking
Nicole Bleiwas
Melissa Martin McGraw
Sebastien Faure
Stephane Drouin |
11:45 AM |
Advisory board picks: a glimpse at the best international shopper marketing
TORONTO I+II 11:45 AM-11:50 AM We invited our advisory board members to comb the globe for the most impressive shopper marketing campaigns, to be showcased between speakers. Sit back and be inspired by some of the most creative ideas from around the world. |
11:50 AM |
Tech demo: what's next @retail
TORONTO I+II 11:50 AM-12:10 PM New technology platforms are changing the way Canadians pay online, opening up new opportunities for retailers. MasterCard's VP e-commerce, Jason Davies, will demo the new digital wallet service, MasterPass, and explain how retailers are using this technology to enhance the digital shopping experience and drive sales. Speaking
Jason Davies |
1:10 PM |
Kraft & Loblaw: when two brands are better than one
TORONTO I+II 1:10 PM-1:40 PM Successful shopper marketing evolves out of close collaboration between retailers and manufacturers. Made in Quebec is a great example of how to make it work for both parties. By deconstructing some of their biggest shopper marketing programs, Jennifer Salter and Wes Brown explain how Kraft and Loblaw joined forces to build a powerful, strategic CPG/retailer partnership for the long-term, driving ROI and boosting loyalty for both brands, including the highly successful Made in Quebec. Speaking
Wes Brown
Jennifer Salter |
1:40 PM |
Advisory board picks: a glimpse at the best international shopper marketing
TORONTO I+II 1:40 PM-1:45 PM We invited our advisory board members to comb the globe for the most impressive shopper marketing campaigns, to be showcased between speakers. Sit back and be inspired by some of the most creative ideas from around the world. |
1:45 PM |
Microsoft explores the shifting retail journey
TORONTO I+II 1:45 PM-2:05 PM The retail revolution is well underway and consumers are leading the charge. This session examines how Canadian shoppers make electronic purchase decisions, how their needs and expectations are evolving and what influencers are most impactful on their path to purchase. Revealing data from Microsoft Advertising's latest shopping report, consumer insights lead, Alyson Gausby, will examine how brands can identify new opportunities to engage with shoppers on-screen and in-store. Speaking
Alyson Gausby |
2:20 PM |
Canadian Tire in the Digital Realm
TORONTO I+II 2:20 PM-2:50 PM As part of an ongoing effort to revamp its digital practices, Canadian Tire launched its own interactive online catalogue last year. Developed with Tribal Worldwide - Toronto, The Canadian Way offers instructional videos, editorial-style customer reviews, and a customizable showcase of products. Canadian Tire's AVP Digital, Rosie Riolino-Serpa is joined by Tribal's Kaezad Nallaseth, to explain how and why the catalogue was created and what its first year has meant for the retailer. Find out what's next for Canadian Tire as it continues to expand its digital landscape. Speaking
Kaezad Nallaseth
Rosie Riolino-Serpa |
2:50 PM |
That's a wrap: closing comments and recaps
TORONTO I+II 2:50 PM-3:00 PM |