Loblaw Companies: The evolution of loyalty
Tuesday, April 30, 2019
3:20 PM - 4:00 PM
PC Optimum’s journey has evolved from a physical card, points-based program to an engaging mobile first platform offering value beyond points to millions of Canadians.
Jim Noteboom, SVP of Loyalty & Analytics at Loblaw Companies explains how prioritizing a personalized experience and features which solve real customer problems are key enablers to creating a sustainable relationship with their members.
SVP, Loyalty & Analytics